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FAQ
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How will I be able to access my 7 minute meditation?Each gift box comes with a QR code card that allows you to download an audio mp3 file of your 7 minute meditation.
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What is your returns policy?It’s important to us that you receive your NOĒMA gift box, as it was intended. Should a product arrive damaged or different to your expectations, please contact us via hello@noemanow.com. Please include a picture of the item and your order details. We will be in touch as soon as possible. We may ask you to return it for a full refund, providing it is unused and in original packaging. If you’re disappointed with your purchase for any other reason please do get in touch so we can discuss a resolution, whether it’s a replacement, store credit or a refund. You can reach us at hello@noemanow.com or call +61(0) 401 704 315
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I need to change or cancel my order. How do I do this?Sometimes we make a mistake or change our mind, that’s OK. We’d love to help you with this. As soon as possible, please contact us at hello@noemanow.com or call +61(0) 401 704 315. We’ll need your order number. If your order has already been dispatched, we’ll be unable to make a change. You may be able to return your gift box once you’ve received it. Shipping costs to return items for change of mind will be at the buyers expense.
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Can I purchase any of your items as single products?We’re so glad you love our products! NOĒMA products are only available as part of a gift box. If you’d like an introduction to our products, you could start with TENDERNESS. It has a 7-minute meditation, an uplifting or balancing incense, a lovely porcelain candle holder and organic beeswax tea light candles ($59) If you have any questions, please reach out to us at hello@noemanow.com or call +61(0) 401 704 315
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MeditationsInterested in a meditation? To purchase one, please select a gift box first. Afterwards you’ll be able to add a meditation to your cart.
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